Job Overview
We are seeking a helpful and energetic Junior 1^st line support technician to join our dynamic In-house support team. In this role, you will be the first point of contact for users requiring technical support and assistance. Your primary responsibility will be to troubleshoot and resolve issues related to the various solutions we support, ensuring a seamless experience for all users. You will work closely with other colleagues and strategic partners to maintain our high service levels and operational efficiency. 

Duties

• Provide great customer service managing calls and emails in relation to the technology solutions we deliver such as Internet, VOIP, Mobile ,Network services and printers
• Utilise effective phone and email etiquette to ensure positive customer interactions
• Analyse customer needs and provide appropriate solutions or recommendations
• Communicate effectively with customers to ensure their satisfaction and understanding